Tasting Room Manager

Rio Grande Winery - Tasting Room Manager - Job Description

Chain of Command

Reports directly to the owners, with all HR and spending in conjunction with the financial officer/owners

Staff Management

Hire new staff jointly with the owners
Schedule tasting room staff
Make sure that the tasting room staff is knowledgeable about and follows training materials and are all compliant with New Mexico Alcohol Server Training regulations
Delegate tasks as need to tasting room staff
Be available to solve daily problems that arise in the tasting room
Work with tasting room staff to resolve customer complaints

Tasting Room Operations

Manage and maintain inventory of wine, beer, cheese/food, merchandise and supplies
Order wine, beer and merchandise as needed, maintaining adequate inventory
Utilize POS system to transact sales, maintain tasting room inventory, reconcile daily sales and confirm the correctness of the daily closing operations
Make sure the RGW Tasting Room opening and closing procedure is followed
Liaise with marketing to maintain accuracy and update tasting notes and menus
Make sure e-mail addresses from the guestbook are entered
Order tasting room supplies; restroom supplies, prepared food etc…
Track and project quarterly expenses projections in conjunction with the financial officer/owners
Assisting with events
Creativity: the wine business is a business founded on a classical way of doing things; we’re not classicists. Do not be afraid of bringing new ideas to the table or doing things differently to other tasting rooms in the area.
Serve as primary customer contact; responds to appointment and order requests, customer complaints and suggestions
Primary point of contact for customer experience/relations at the winery
Schedule Musicians and add to calendar
Promote and manage wine club

Promotional Activities

Conduct outreach to other tasting room staff in the Rio Grande Valley to maintain relationships and reciprocal referrals
Represent Rio Grande Winery in promotional activities as needed
Promote and sell the wine club to customers
Engage with existing club members to ensure member retention
Collaborate with other tasting rooms and local groups on new and innovative events that support brand awareness and vision
Develop and execute short and long-term financial and strategic plans for all Direct to Consumer sales
Out of the box ideas to help drive local traffic during the slower winter months

Financial Responsibilities

Verify cash receipts and their accuracy
Compile cash receipts ready for bank deposit
Purchasing other than wine, beer, cheese/food and merchandise to go through financial officer/owners for approval

Sales

Staff

Train, and provide feedback on high level – best in class customer service
Delegate tasks as needed to tasting room staff
Respect and Empathy: successful teams are diverse and challenging. You must both command respect and provide it. Challenge your team. Know strengths and weaknesses; increase the former and decrease the latter. As we grow, you have the opportunity to further build a team of champions!

Events

Additional Duties

Liaise with manager at restaurant and wine bar to maintain adequate inventory and timely delivery of wine
Local delivery coordination
Packing wine shipments
Harvest Host scheduling to ensure adequate parking for winery events
Keep all calendars up to date
Other duties as assigned by the owners

Physical

COVID-19

Liaise with owners about current Covid-19 restrictions and compliance
Ensure Covid-19 best practices are being followed, as per best guidance at the time from NM Health and other regulatory bodies

Email resume: info@riograndewinery.com